Outage communication tools feature more local information for JCP&L customers
Enhanced 24/7 Power Center online outage map, available at www.jcp-l.com, now displays individual outages, with best-available estimated restoration times, as well as the cause of the service disruption.
In addition, the MyTown link connects customers, local officials and media to dedicated web pages for each municipality served by JCP&L. The pages provide a summary of any current outages, a snapshot of each community’s electric infrastructure, and links to other important information. During major storm events or other emergencies, the outage maps feature a prominent alert with links to outage-related news, safety tips, and additional information such as water and ice distribution locations. This web-based information complements JCP&L’s new, industry-leading portfolio of communication tools that are designed to help customers access the important information they need during a power outage. The tools, which were all introduced in 2013, include alert notifications, text messaging, personal online outage information, a mobile website and a smartphone app.